Designing an inclusive chatbot
I recently completed the Designing a Feminist Chatbot course on FutureLearn. As a starter course it has a lot going for it, covering areas such as different chatbot uses, how chatbots can become biased, user centred design (UCD) principles, persona creation, conversation design, storyboarding and prototyping. Having studied UCD at degree level and worked on countless software design projects in my career this could have become a bit boring but it’s always good to revisit the basics and is especially interesting to apply existing knowledge to new problems. There were some fascinating new areas to me such as conversation design and chatbot personality design, and the course drew heavily on the Google Conversation Design Process which is a great resource in itself and has some useful canvas-style templates for guiding the development of a chatbot.
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